Frequently Asked Questions
Find quick answers to your questions about shipping, returns, and the Isabel Marant shopping experience.
How can I track my Isabel Marant order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.
What is your return policy for online purchases?
We accept returns within 14 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags and packaging intact. Please use the prepaid return label included in your parcel.
Do you offer international shipping?
Yes, Isabel Marant ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
How do I know which size to choose?
Our collections typically follow French sizing. We provide a detailed 'Size Guide' on every product page to help you find your perfect fit, including measurements and international size conversions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Depending on your region, localized payment options may also be available at checkout.
Are your products authentic?
All products sold on our official website are guaranteed to be 100% authentic Isabel Marant items, shipped directly from our warehouses or boutiques.